5 Preventive Maintenance Tips to Avoid ButterflyMX Breakdowns

ButterflyMX intercoms are designed for durability, but like all smart devices, they require regular care to perform at their best. By adopting preventive maintenance practices, property managers can minimise unexpected breakdowns, extend device lifespan, and keep tenants satisfied.

Here are five practical maintenance tips every building manager should follow.

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1. Keep the Device Clean

Dust, dirt, and moisture can reduce performance over time.

• Wipe the intercom surface and camera lens with a microfiber cloth weekly.
• Avoid harsh chemicals; use mild cleaners only.
• For outdoor units, check for insect nests or debris blocking vents.

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2. Test Network Connectivity Monthly

A stable internet connection is essential for ButterflyMX.

• Run a monthly speed test (minimum 5 Mbps upload & download).
• Ensure Ethernet cables or PoE connections are secure.
• Restart routers and switches regularly to refresh connections.

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3. Update Firmware Regularly

Firmware updates improve security, fix bugs, and enhance performance.

• Log into the ButterflyMX admin dashboard.
• Check for pending updates at least once every two months.
• Apply updates during low-traffic hours to avoid tenant disruption.

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4. Inspect Power Supply and Wiring

Loose or damaged power connections can lead to system crashes.

• Ensure the intercom receives PoE+ (802.3at) or the recommended adapter.
• Check cables for wear, frays, or water exposure.
• Replace damaged wiring immediately to prevent electrical issues.

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5. Perform Quarterly Function Tests

Routine testing ensures all features remain operational.

• Test video feed clarity.
• Confirm audio quality both ways.
• Check unlock functions with all connected doors.
• Ask tenants to confirm push notifications and app performance.

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Bonus Tip: Keep a Maintenance Log

Track every inspection, update, and repair in a logbook. This helps identify recurring issues and plan for replacements before major failures occur.

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Final Thoughts

Preventive maintenance may seem like extra work, but it saves property managers from costly breakdowns and tenant complaints. A few minutes of regular care can extend the life of ButterflyMX devices and ensure consistent reliability.

If you’d prefer professional maintenance, MetroCom Security offers ongoing service packages for buildings using ButterflyMX across New York and New Jersey.