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3 Minute Read
3 Minute Read When your ButterflyMX intercom goes offline or struggles to stay connected, the first instinct might be to contact customer support. While support can help, many issues can be solved quickly with a few DIY troubleshooting steps.
This checklist will guide you through the essential fixes to try before calling support — saving time, money, and frustration.
ButterflyMX devices often disconnect if they’re not receiving stable power.
Is the device fully powered on?
Are there visible signs of flickering or restarting?
✅ Quick Fix: Ensure the device is securely connected to power. If using PoE (Power-over-Ethernet), verify the cable is properly plugged in and the switch is active.
Slow or inconsistent internet causes most connectivity issues.
Run a speed test on a phone or laptop near the intercom.
ButterflyMX requires at least 5 Mbps upload and download speeds.
✅ Quick Fix: Restart your modem/router and see if speeds improve.
Is the intercom connected to the correct network?
Many models only work reliably on 2.4GHz Wi-Fi.
Wired Ethernet (PoE) is more stable and recommended when possible.
✅ Quick Fix: Reconnect the intercom to the correct Wi-Fi band or switch to Ethernet for stability.
Like most devices, intercoms benefit from a reset.
Power-cycle the ButterflyMX unit.
Restart the router or PoE switch.
✅ Quick Fix: A simple restart often clears temporary connection glitches.
Outdated software can cause repeated disconnections.
✅ Quick Fix:
Log into the property manager dashboard to check for firmware updates.
Update the ButterflyMX mobile app to the latest version.
If dozens of devices are connected to the same network, the intercom may lose priority.
✅ Quick Fix: Temporarily disconnect unnecessary devices or assign the intercom a dedicated VLAN or static IP address.
Sometimes the problem isn’t the intercom — it’s the internet provider.
✅ Quick Fix:
Check if other devices in the building also lose internet.
Call your ISP to ask about outages or signal issues.
Loose Ethernet or damaged cables can lead to connectivity drops.
✅ Quick Fix: Replace suspect cables and ensure all ports are properly seated.
Most ButterflyMX connectivity issues can be solved with simple steps: check power, verify internet speed, restart devices, update software, and reduce network congestion.
👉 By following this checklist, property managers and residents can often restore service quickly — and only call support if the problem truly requires expert help.
