DIY Repair Guide: Resetting a ButterflyMX Keypad After Power Failure

Power interruptions can disrupt any electronic system, and ButterflyMX keypads are no exception. After a blackout or surge, some devices may fail to reboot correctly, causing issues like unresponsive keypads, delayed entry, or offline status. Fortunately, most of these problems can be fixed with a simple reset.

Here’s a step-by-step repair guide to get your ButterflyMX keypad back online after a power failure.

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Step 1: Check Power Source

Before resetting, confirm the keypad is receiving power.

• Inspect the PoE cable or power adapter.
• Ensure the PoE switch or injector is powered and functioning.
• If you’re using a backup power supply (UPS), confirm it didn’t trip during the outage.

If no lights appear on the keypad, replace or test the cable and power source first.

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Step 2: Perform a Soft Reset

A soft reset can often solve minor glitches caused by power loss.

• Disconnect the device from its power source (unplug PoE or adapter).
• Wait at least 30–60 seconds.
• Reconnect and allow the device to reboot fully.

Watch for LED indicators to confirm the device is powering on.

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Step 3: Perform a Hard Reset (If Needed)

If the keypad is still unresponsive, a hard reset may be required.

• Locate the reset button (usually found on the back or inside the device).
• Use a small pin or paperclip to press and hold it for 10–15 seconds.
• Release when you see the lights blink or hear a reset confirmation.
• Reconfigure network settings if prompted.

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Step 4: Reconnect to the Network

After a reset, the keypad may lose its connection.

• Ensure the device is connected to Ethernet (PoE) or Wi-Fi.
• Verify DHCP or static IP settings in the ButterflyMX dashboard.
• Run a connectivity test to confirm it’s online.

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Step 5: Test Keypad Functions

Check all functions before putting the keypad back into service:

• Enter valid PIN codes to ensure proper unlocking.
• Try granting access via the mobile app to confirm communication.
• Review logs in the dashboard to see if entries are recorded.

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Step 6: Prevent Future Issues

Power failures can’t always be avoided, but you can minimise downtime:

• Use a UPS (Uninterruptible Power Supply) for critical devices.
• Schedule periodic firmware updates to improve stability.
• Inspect wiring annually for wear or looseness.

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Step 7: When to Call a Professional

If your keypad still doesn’t function after soft and hard resets, the issue may be:

• Internal hardware damage from a power surge.
• Corrupted firmware.
• Wiring problems in the building’s electrical system.

At this point, professional servicing from a certified ButterflyMX technician is recommended.

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Final Thoughts

Resetting a ButterflyMX keypad after a power failure is usually straightforward, involving simple steps like checking power sources, soft resets, and reconnecting to the network. By following these steps, property managers can restore functionality quickly without disrupting tenant access.

For persistent issues, MetroCom Security provides professional repair services to get your ButterflyMX system running reliably again.