How to Fix ButterflyMX Wi-Fi Connection Problems

A stable internet connection is the backbone of ButterflyMX performance. When the intercom loses Wi-Fi, tenants may miss calls, video feeds may freeze, and door access may fail. Fortunately, most Wi-Fi issues can be fixed with a few targeted steps.

Here’s a practical guide to diagnosing and resolving ButterflyMX Wi-Fi connection problems.

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Step 1: Verify Internet Service

Before blaming the device, check the building’s internet connection.

• Test Wi-Fi on another device (e.g., laptop or phone).
• Run a speed test – ButterflyMX requires at least 5 Mbps upload & download.
• If the building’s internet is down, restart the modem/router.

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Step 2: Restart the ButterflyMX Intercom

Temporary glitches can interrupt connectivity.

• Disconnect the power source (PoE or adapter).
• Wait 30–60 seconds.
• Reconnect and allow the device to reboot.

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Step 3: Improve Wi-Fi Signal Strength

Weak signals are the most common culprit.

• Ensure the intercom is within 30–50 feet of the router.
• Avoid interference from thick walls, elevators, or large appliances.
• Install a Wi-Fi extender or mesh system if the signal is weak.
• Preferably switch to a wired PoE connection for stability.

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Step 4: Check Wi-Fi Settings

Ensure the intercom is connecting to the correct network.

• Verify SSID (network name) and password are correct.
• ButterflyMX works best with 2.4GHz Wi-Fi; 5GHz may reduce range.
• Restart the router after any SSID or password changes.

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Step 5: Update Firmware

Outdated firmware can disrupt network performance.

• Log into the ButterflyMX admin dashboard.
• Check for available firmware updates.
• Apply updates and restart the device.

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Step 6: Review Firewall & Port Settings

Sometimes security settings block the device.

• Ensure the firewall allows VoIP and video streaming traffic.
• Open required ButterflyMX ports as per documentation.
• Disable VLAN rules that isolate the intercom from the internet.

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Step 7: When to Call a Technician

If Wi-Fi issues persist after these steps, possible causes include:

• Defective Wi-Fi module inside the device.
• Severe interference from neighbouring networks.
• Incorrect router configuration requiring advanced setup.

At this stage, contact a certified ButterflyMX installer or MetroCom Security technician for support.

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Final Thoughts

Reliable Wi-Fi keeps ButterflyMX running smoothly. From checking internet stability to upgrading router settings, most connection problems can be solved quickly. For long-term reliability, consider switching to a wired PoE connection whenever possible.

For professional Wi-Fi optimisation and installation in New York and New Jersey, MetroCom Security is here to help.