- 21 Aug, 2025
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2 Minute Read
Routine Maintenance Tips for ButterflyMX Devices
Like any piece of technology, ButterflyMX devices work best when properly maintained. Regular upkeep ensures reliable performance, reduces downtime, and extends the device’s lifespan. Here are some practical maintenance tips for property managers and building staff.
1. Clean the Intercom Surface
- Wipe down the touch screen and camera lens with a microfiber cloth weekly.
- Avoid harsh chemicals — use a mild electronics-safe cleaner.
- This keeps the display clear and ensures the camera captures sharp visitor images.
2. Inspect Wiring and Connections
- For wired installations, check Ethernet and PoE connections for wear.
- Look for loose or frayed wires.
- Ensure cables are not exposed to water or physical stress.
3. Test Unlock & Call Functions
- Schedule a monthly test of door unlocks and video calls.
- Involve residents or staff to confirm everything is working smoothly.
- Document results in a log for quick reference.
4. Monitor Wi-Fi & Network Health
- For wireless setups, run a speed test monthly near the device.
- Ensure the Wi-Fi router is updated and located optimally.
- If performance dips, consider switching to a wired connection.
5. Keep Software & Firmware Updated
- ButterflyMX devices receive regular updates via the cloud.
- Verify that updates are installed successfully.
- Updates often contain important security and performance improvements.
6. Check Weather Seals & Mounting
- For outdoor units, inspect seals around the device.
- Make sure rain, snow, or dust cannot get inside.
- Tighten screws or wall mounts to prevent loosening.
7. Replace Components When Needed
- If the screen shows dead pixels, replace it before it spreads.
- Faulty microphones or speakers should be swapped immediately.
- Use genuine parts for best compatibility.
Final Thoughts
Routine maintenance may seem small, but it prevents major issues later. A 15-minute monthly check can avoid hours of downtime, emergency repairs, and unhappy residents.
By cleaning regularly, monitoring connections, and keeping firmware updated, you’ll ensure your ButterflyMX system stays reliable, secure, and long-lasting.
If you’d prefer a hassle-free approach, MetroCom Security offers scheduled maintenance services for property managers.
