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3 Minute Read
3 Minute Read A ButterflyMX intercom is designed to provide reliable, cloud-based access control. However, some users experience frustrating issues with their system frequently going offline or dropping connection. This can prevent tenants from receiving calls, delay door unlock commands, and reduce overall trust in the system.
In this blog, we’ll explore the common reasons why ButterflyMX systems lose connection and share practical solutions to fix the problem.
Smart intercoms often sit near metal doors, brick walls, or outdoor environments that block Wi-Fi signals. A weak signal is the most common reason for frequent disconnects.
✅ Solution:
Test Wi-Fi strength near the intercom with your phone.
Install a Wi-Fi extender or mesh system closer to the door.
Switch to a wired Ethernet or PoE connection for maximum reliability.
Apartment buildings often have dozens of devices connected to the same router. When bandwidth is spread too thin, intercoms may disconnect.
✅ Solution:
Assign the intercom a dedicated network or VLAN.
Upgrade to a higher-capacity router.
Limit non-essential devices on the same Wi-Fi channel.
Outdated software can cause random disconnects. This includes the intercom’s firmware and the resident mobile app.
✅ Solution:
Check for firmware updates via the property manager’s portal.
Update the ButterflyMX mobile app.
Restart both the intercom and router after updates.
If the intercom loses power even briefly, it may disconnect from Wi-Fi and struggle to reconnect automatically.
✅ Solution:
Verify that the device has a stable power supply.
Use a UPS (Uninterruptible Power Supply) if power fluctuations are frequent.
Sometimes the issue isn’t ButterflyMX at all, but your router settings.
✅ Solution:
Ensure the router’s firewall isn’t blocking the device.
Set a static IP for the intercom to prevent DHCP conflicts.
Use the recommended 2.4GHz frequency (many models don’t support 5GHz).
If your internet provider has frequent outages, your ButterflyMX system will also appear to “drop connection.”
✅ Solution:
Monitor your ISP’s uptime using tools like PingPlotter.
Consider switching to a more stable provider.
Ask your ISP about a business-class connection for apartment complexes.
Frequent connection drops are usually the result of weak Wi-Fi, overloaded networks, outdated firmware, or unstable power. By systematically troubleshooting these issues, property managers can restore reliability to their ButterflyMX system and ensure tenants have a seamless, frustration-free experience.
👉 If the problem persists after trying these fixes, it’s best to contact ButterflyMX support or a certified installer for advanced troubleshooting.
